I make every effort to insure the product shipped is well made and free of defects. All of our bags are indeed hand sewn to our specifications. I do my best to develop well made products and I stand behind them. Please understand that normal wear and tear cannot be avoided with our furry best friends, and there is no such thing as a pliable fabric or resin mesh that will hold up well to jaws and claws, and even the cutest kittens and pups are quite capable. You must make sure to acclimate your pet in a calm and secure environment. You never want their first adventure out to be to a stressful airport or veterinarian. Let your pet learn to appreciate the carrier as a safe home away from home. Also be sure as an insurance policy to use the included leash tether as an anchor for your pet to the bag whenever there is a flight risk.
I try to keep prices low for the benefit of all users, so that anyone can have a safe and comfortable carrier for their pet for a modest price. Return shipping costs for items of this size and weight is pricey, and as such, I ask that returns are avoided for mis-measurement of your pet or change of colors. Please be sure to measure accurately before purchase to insure your pet will fit comfortably. I do not resell any returns, all are donated to rescues and shelters, so to stay in business I ask that you help keep returns to an absolute minimum.
Keep in mind all of our bags are designed firstly for pet safety and comfort, and then for airline capability and under seat requirements, so all airline capable totes are of a size necessary for this purpose. I always recommend that you measure your pet while comfortably laying down, as that is typically the position for the duration of a flight.
Shipping fees, if any, are not refundable.
You are welcome to return any unused, undamaged carrier along with all accessories. Please email firstname.lastname@example.org to obtain a domestic pre-paid return shipping label for all products shipped from the 48 contiguous United States. Please understand I cannot issue any return label for shipments to Hawaii, Alaska, US territories, and international shipments due to the very high cost of shipping from these locations. You are always welcome to return any item directly to the below listed address, and there is no time limitation as I understand it is often hard to size properly online. All returns are subject to a modest 15% restocking fee, which helps to defray part of the cost of USA return shipping. Exchanges are not subject to any restocking fees. To be eligible for a refund, your item must be unused and repacked in the condition as when you received it, along with all accessories please.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original and new condition, is damaged or missing parts for reasons not due to our error, or an item that shows signs of use is subject to a restocking fee and cost of the return label
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have refunded your returned item. We will also notify you of any issue.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank/credit account. Then contact your credit card company, it may take some time before your refund is officially posted by the card issuer. Next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact me at email@example.com
Return Shipping Address
1610 Raiders Way, Suite 110
Henderson, Nevada 89052